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- What is my pet's size?
- What does it mean when something will be special ordered?
- Is ordering secure?
- What methods of payment do you except?
- Can I place my order through the mail and pay with a money order?
- Do you collect sales tax?
- How much will shipping & handling cost?
- What is your delivery time?
- What is your standard method of shipping?
- Do you ship to other countries or overseas?
- How do I use my coupon, credit or gift certificate?
- When will I receive my order?
- Can I change or revise or cancel my order?
- How do I know when my order has shipped?
- Will I receive tracking information once my order has shipped?
- What happens when I order a special order item?
- What happens when the item I order is out of stock?
- What is your return policy?
- Where do I send my item for exchange or return?
- Do you sell wholesale?
- What is your privacy policy?
- Other Questions or Comments?
What is my pet's size?
Please understand that we offer merchandise manufactured by many different designers and sizes will vary from designer to designer. We suggest that you measure your pet carefully and buy our clothing and collars according to your dog's measurements rather than size. There is a size chart for each garment on the item pages. View Sizing for information on how to measure your dog.
What does it mean when something will be special ordered?
When our website says that an item will be special ordered, it means that we do not have it available in our warehouse and we will receive it shortly after we make an order with our manufacturer. Majority of our special order items take 1-6 business days depending on the manufacturer. Estimated delivery times are listed on each of the special order item pages. If you need something by a certain date and there is an item that is special order, please give us a call on our toll free number, 800-870-0026, to find out when it will be available for delivery.
Is ordering secure?
The checkout and account areas of DoggieVogue.com are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.
What methods of payment do you except?
We accept Visa, MasterCard, Discover, American Express, and PayPal. All prices are displayed and charged in U.S. currency. Taxes will be added to Illinois Residents only.
Can I place my order through the mail and pay with a money order?
Yes, please call us toll free at 800-870-0026 if your would like to pay by money order.
Do you collect sales tax?
Taxes will be added to Illinois Residents only.
How much will shipping & handling cost?
Click here to view our shipping & handling costs.
What is your delivery time? When will I receive my order?
Click here to view our shipping time.
What is your standard method of shipping?
Our standard method of shipping is UPS ground.
Do you ship to other countries or overseas?
We ship to all countries that UPS services.
How do I use my coupon, store credit or gift certificate?
To use your coupon, enter your coupon code in the Coupon Code field on the Review and Submit page during checkout. To use your store credit or gift certificate, enter your credit code in the Gift Certificate field on the Review and Submit page during checkout. Be sure to click Apply before submitting your order.
Can I change or revise or cancel my order?
If your order has not yet been shipped, you may cancel or revise your order by giving us a call on our toll free number, 800-870-0026. If your order has already been shipped, view our Return/Exchange Policy.
How do I know when my order has shipped?
You will receive a fulfillment notice through e-mail once your order has been shipped. A tracking number and estimated date of delivery will be included in this email.
Will I receive tracking information once my order has shipped?
You will receive a fulfillment notice through e-mail once your order has been shipped. A tracking number and estimated date of delivery will be included in this email.
What happens when I order a special order item?
In order to offer a wide selection of merchandise, some items are not in our inventory. If you order more than one item and one or more of your items are special order items, your order will not ship until all items are ready to ship. Majority of our special order items take 1-6 business days depending on the manufacturer. Estimated delivery times are listed on each of the special order item pages. If you need something by a certain date and there is an item that is special order, please give us a call on our toll free number, 800-870-0026, to find out when it will be available for delivery.
What happens when the item I order is out of stock?
Some items may go out of stock before we can remove the item from our website. If you order an item that is no longer available, you will be notified as soon as possible.
What is your return policy?
Click here to view our Return Policy.
Where do I send my item for exchange or return?
Click here to view our Return/Exchange Instructions.
Do you sell wholesale?
We currently do not sell any of our items wholesale.
What is your privacy policy?
Click here to view our Privacy Policy.
Other Questions or Comments?
Click here to contact us if you have any other questions or comments. If you can't find the size or color you want, we may still be able to get what you're looking for even though it's not listed on our website or if it is out of stock. Please let us know how we can help! |
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